support service

How can I contact your support team?

You may chat with us between 18:00 to 2:00 PST, 19:00 to 03:00 MST, 20:00 to 04:00 CST, and 21:00 to 05:00 EST.

Please feel free to chat with us about any question when using our products. When the live chat is not available, please contact us via the http://www.opencloner.com/support.html.

Any ticket or Email will get replied within 24 hours. If you didn't receive replies from us over 24 hours, please check the followings:

How to make a refund?

If you want to ask for a refund, please forward your request at:

http://www.opencloner.com/support.html

Our support would help you with the problem.

 

How to view your reply?

After putting forward a question, you could receive an automatic reply as below.

Dear Customer,

==== PLEASE DO NOT REPLY TO THIS EMAIL ====

Your question regarding DVD-Cloner has been received.

You should expect a response from us within 24 hours.

You can find your inquiry at:

http://www.dvd-cloner.net/support_client/tr.php?no=T0093CC6C&e=

If you are not satisfied with our service,please file a complaint at:

http://www.dvd-cloner.com/complain_form.html

How to contact you outside the live chat working hours?

If you need assistance outside of those hours, please submit your question via our Ticket System.

We would give you a reply in 24 hours.

http://www.opencloner.com/support.html

 

When is your live chat available?

You may chat with us between 18:00 to 2:00 PST, 19:00 to 03:00 MST, 20:00 to 04:00 CST, and 21:00 to 05:00 EST.

.Please feel free to chat with us about any question when using our products. When the live chat is not available, please contact us via the http://www.opencloner.com/support.html.