After putting forward a question, you could receive an automatic reply as below.
Dear Customer,
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Your question regarding DVD-Cloner has been received.
You should expect a response from us within 24 hours.
You can find your inquiry at:
http://www.dvd-cloner.net/support_client/tr.php?no=T0093CC6C&e=
If you are not satisfied with our service,please file a complaint at:
http://www.dvd-cloner.com/complain_form.html
Thank you for your cooperation!
DVD-Cloner support team.